Delivering Care Wherever It’s Needed

For nearly 200 years, the caregivers of Mercy have provided care where it is needed most. Today, technology allows us to fulfill this mission literally as well as figuratively.

Mercy Virtual is transforming health care 24 hours a day, seven days a week, 365 days a year by creating new care models supported by telehealth teams and technology. Patients no longer have to physically seek out care or entirely reorient their lives to gain access to specialists. Virtual technology brings care to them.

The World’s First Virtual Care Center

Opened in October 2015, the Virtual Care Center is the first and only facility of its kind. The four-story, 125,000 square-foot building is the cornerstone of Mercy’s virtual care program, and serves as a nationally recognized center for developing and delivering telehealth.

Drawing from our deep experience – hundreds of years caring for patients, and 43 hospitals across five states – Mercy designed the Virtual Care Center to bring together the best minds to provide patient-centered care, advance technological innovations, and identify opportunities to make care more accessible, more affordable and more comprehensive.

Working in a continuum that is consistent with life, we collaborate with bedside clinicians, primary providers and specialists to maximize patient data in real time. Together, we are now able to diagnose and intervene earlier. And with our teams supplementing the work of local caregivers by providing skillful monitoring and management, we’re closing gaps between incidents. Mercy Virtual is changing lives – and the health care system.


Mercy Virtual partners with like-minded health systems to extend our model and mission. Some partners contract with Mercy Virtual to provide services to their system. Others seek us out to share our expertise as they develop a roadmap for their own virtual care.

We have provided a select group of industry leaders with the opportunity to partner with us in a national virtual care consortium. The consortium will co-create markets, balance workloads, share clinical resources, innovate care delivery, and create optimal care and outcomes that are ahead of the curve.